Last updated: August 05, 2023
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy Is A Legally Binding Document Between You And DuellCall/iMakerCalls (Both Terms Defined Below). The Terms Of This Privacy Policy Will Be Effective Upon Your Acceptance Of The Same (Directly Or Indirectly In Electronic Form, By Clicking On The "I Accept" Tab Or By Use Of The Application or Website Or By Other Means) And Will Govern The Relationship Between DuellCall/iMakerCalls And You For Your Use Of The Application or Website.
Please Read This Privacy Policy Carefully. By Using This Application or Website, You Indicate That You Understand, Agree And Consent To This Privacy Policy. If You Do Not Agree With The Terms Of This Privacy Policy, Please Do Not Use This Application or Website. You Hereby Provide Your Unconditional Consent Or Agreement To DuellCall/iMakerCalls As Provided Under Section 43a And Section 72a Of The Information Technology Act, 2000 And The Information Technology (Intermediary Guidelines) Rules, 2011.
iMaker Technology Private Limited (referred as “DuellCall/iMakerCalls” or “We” or “us”) takes privacy very seriously. We know how important personal information is to the user of the Application (referred as "You" or "Your" or "Yourself" or "User") and by sharing this information We appreciate Your trust in Us.
This Privacy Policy is intended to help the User fully understand what information We collect, why We collect it and how it is being managed. This document describes Our Privacy Policy. By visiting https://www.duellcall.com/ and/or by downloading the DuellCall/iMakerCalls application, the User is accepting all the terms, conditions, duties and liabilities that are described below. Capitalised terms that are not defined in this Privacy Policy shall have the same meaning as ascribed to them in our Terms of Service.
This Privacy Policy lays out the following:
1. COLLECTION AND STORAGE OF INFORMATION
1. The Information (which shall also include data) provided by You to Us or collected from You by Us may consist of "Personal Information" and "Non-Personal Information".
2. Personal Information is Information collected that can be used to uniquely identify or contact You. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to Your name, address, contact number, e-mail addresses or other contact information, Information regarding Your transactions on the Application, Internet Protocol address, any other items of "sensitive personal data or information" as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000, Identification code of Your communication device which You use to access the Application or any other Information that You provide during Your registration process, if any, on the Application.
3. Such Personal Information may be collected in various ways including during the course of You registering as a User on the Application, or availing certain services offered on the Application. Such instances include but are not limited to participating in any online survey or contest or otherwise or posting user reviews or otherwise doing business on the Application.
4. We may receive Personal information about You from third parties, such as social media services, commercially available sources and business partners. If You access the Application through a social media service or connect a service on the Application to a social media service, the information We collect may include Your account information associated with that social media service, any information or content the social media service has the right to share with Us, and any information You have made public in connection with that social media service. When You access the Application through social media services or when You connect Application to social media services, You are authorising Us to collect, store, and use and retain such information and content solely for the Purposes (defined below) in accordance with this Privacy Policy.
5. We may also collect information other than Personal Information from You through the Application when You visit and / or use the Application. Such information may be stored in server logs. This NonPersonal Information may include Your geographic location, details of Your telecom service provider or internet service provider, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of Your system, device, IMEI and the Application You last visited before visiting the Application or the duration of Your stay on the Application is also stored in the session along with the date and time of Your access.
6. Please do note that Personal Information and Non-Personal Information may be treated differently as per this Privacy Policy.
2. PURPOSE FOR COLLECTING, USING, STORING AND PROCESSING OF INFORMATION
We do not voluntarily make this information available to third parties, nor does it use it for any other purpose, except as set out herein in this Privacy Policy.
DuellCall/iMakerCalls collects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processes in accordance with the consent of the User) and shall include the following:
Data collected, and for what purpose:
Personal Information
Contact Information (Optional)
Image Information (Photos And Videos)(Optional)
File Information (Optional)
3. SHARING AND DISCLOSURE OF YOUR INFORMATION
1. You hereby unconditionally agree, consent to and permit Us to transfer, share, disclose or part with all or any of Your Information, within and outside of the Republic of India to third party service providers / partners for one or more of the Purposes or as may be required by applicable law.
2. You acknowledge and agree that, to the extent permissible under applicable laws, it is adequate that when We transfer Your Information to any other entity within or outside Your country of residence, We will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.
3. We may share statistical data and other details (other than Your Personal Information) without Your express or implied consent to facilitate various programmes or initiatives launched by DuellCall/iMakerCalls, its affiliates, agents, third party service providers, partners from time to time. We may transfer/disclose/share Information (other than Your Personal Information) to those parties who support Our business, such as providing technical infrastructure services, analysing how Our services are used, providing services, facilitating payments, or conducting academic research and surveys. These affiliates and thirdparty service providers shall adhere to confidentiality obligations consistent with this Privacy Policy. In such case, We may share Your relevant Personal Information as necessary for the third parties to provide such services, including Your name, residence and email address. The use, storage, retention of such Personal Information including any processing of payments or authorisation is solely in accordance with these third parties’ policies, terms and conditions.
4.We may also share Personal Information if We believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of various terms and conditions or Our policies.
5. We reserve the right to disclose Your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.
6. You further agree that such disclosure, sharing and transfer of Your Personal Information and Non-Personal Information shall not cause any wrongful loss to You or to any third party, or any wrongful gain to Us or to any third party.
7. We and Our affiliates will share / sell some or all of Your personal information with another business entity should We (or Our assets) plan to merge with, or be acquired by that business entity, or reorganisation, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to Your Personal Information.
4. SECURITY
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
5. CHILDREN'S PRIVACY
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
6. DATA PROTECTION RIGHTS
You have certain choices available to You when it comes to Your Personal Information. Subject to any exemptions provided by the applicable laws, You may have the following rights:
1.Rectifying, correcting, updating and removing Your information: You can access, edit, modify and/or update Your Personal Information by logging into Your user profile or You can write to Us via email or other means of communication in case You want to exercise Your data protection rights in respect of Personal Information stored or processed by Us to access, rectify, delete, port or restrict processing of such Personal Information. Upon receipt of a request and upon verification, We will remove the Personal Information in accordance with the Clause 8 of this Privacy Policy.
2. Accessing and updating or deleting Your information: Our Services and related documentation on Our Application provide You with the ability to access, update and delete certain Personal Information from Your account, if any. We will provide You with information about whether We hold any of your Personal Information upon request. We will respond to such requests within a reasonable timeframe. Please note, however, that We may need to retain certain information for record keeping purposes, to complete Our Services and related obligations to You or to comply with Our legal obligations.
3. Object or restrict processing of Your information: You have the right to: (i) object to Our processing of Your Personal Information; and/or (ii) request that We restrict the processing of Your Personal Information. You can log into Your user profile or You can write to Us via email or other means of communication in case You want to exercise any or all of these data protection rights.
4. If You have made any request in order to exercise any or all of the above mentioned data protection rights, DuellCall/iMakerCalls, on best effort basis, shall respond to You within 30 (thirty) days.
7. CHOICE/OPT-OUT
You agree and acknowledge that You are providing Your Information out of Your free will. You have an option not to provide or permit DuellCall/iMakerCalls to collect Your Personal Information or later on withdraw Your consent with respect to such Personal Information so provided herein by sending an email to the grievance officer or such other electronic address as may be notified to You. However, in such cases We may not be able to provide certain Services to You.
8. DATA RETENTION
We will retain Your Information for as long as Your Account is active or as needed to provide Our Services. We shall retain and use the Information collected by Us as necessary to comply with Our legal obligations, resolve disputes or for other Purposes. If You cancel/ deactivate/ unsubscribe Your account with Us, We are not under any obligation to retain Your Information. However, We may retain the Information pertaining to the User for the maximum period permitted under the law of the land from the date of deactivation of User’s Account.
9. DATA UPDATION AND DELETION.
The User can use the feedback form on the website or software to notify DuellCall/iMakerCalls of any updates, changes, or corrections to their previously collected information. In addition, upon user request, we will use our reasonable business efforts to remove user information from our databases; however, it may not be possible to completely delete user data due to support data or deleted records.
Delete app account:
You can submit a request to delete your account and associated data for our website or app via https://www.duellcall.com/support
Manage app data
You can submit a request to delete specific data that we collected through our website or app without deleting your entire account. This data can include things like activity history, logs, images, and video via https://www.duellcall.com/support
10. UPDATES TO THIS PRIVACY POLICY
We may change the data privacy practices and update this Privacy Policy as and when the need arises, and the same will be made available on the Application. But Our commitment to protect the privacy of Application Users will continue to remain. We suggest that You regularly check this Privacy Policy to apprise yourself of any updates. Your continued use of Application or provision of data or information thereafter will imply Your unconditional acceptance of such updates to this Privacy Policy.
11. COMPLAINT OFFICER
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Complaint Officer are provided below:
Name: Dharamsinh Raj
Phone: +91-7016970040
Email: [email protected]
11. CONTACT US
If you have any questions about this Privacy Policy, You can contact us: By visiting this page on our website: https://www.duellcall.com/contact-us
